At the HUG, we welcome you in the same way regardless of your origin, religion, opinions, sexual orientation or gender identity. The people caring for you (doctors, caregivers) are committed to respecting your beliefs, your culture and those of your close friends and relatives.
A hospital that is accessible to everyone
At the HUG we adapt our care to your specific needs and to your mobility and communication capabilities. If you are disabled (FR) we do everything to make your admission easier. We offer you the treatment that is the best suited to your situation.
Adapted and respectful care
We propose treatment that takes account of your personal needs and preferences. We pay attention to your well-being, the respect of your privacy and to your pain relief. We always respect your wishes. If you are not able to tell us what you want, we shall consult the person representing you. We apply your Living Will.
Confidential and easy communications
We inform you regularly on the progress of your treatment (what tests have been done, what treatments have been proposed to you, etc.). You can ask all your questions at any time. You have the right to ask to consult your medical file (FR). We are your partners and we share all the decisions with you that concern you. We do this by explaining everything you want to know as clearly and simply as possible.
You are our partners in your care
We encourage you to play an active role in your own care. You are our partner and your opinion counts. By participating in your own treatment, you help us improve our care to you. We will also involve your close friends and relatives, if you so wish.
Research, but only with your consent
Prior to any participation in clinical studies (FR), you will receive all the information and you must give your free and explicit consent. You are under no obligation and you can withdraw from the study at any time.
Continuous evaluation of care quality
We need your observations and your opinion about our care so we can continuously work on improving them. We encourage you to express yourself by responding to our satisfaction questionnaires. If you experience any difficulties during your stay with us at the HUG, you and your close friends and relatives can contact our Mediation Unit at any time.