Psychiatric Hospital

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Guide du patient - Psychiatrie
Guide du patient aux HUG
Hôpital de psychiatrie

Most of the hospital units for general or specialized psychiatry are located on the Belle-Idée estate. This consists of an outpatient hospital, consultations for patients suffering from autistic spectrum disorders, a community geriatrics unit and a sleep laboratory.

Website

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Adress

Psychiatric Hospital
Chemin du Petit-Bel-Air 2
1226 Thônex

Tel : +41 22 305 41 11

Parking

The first hour is free, then :

  • 1 franc/ hour from 8 am to 6 pm from Monday to Friday
  • 50 centimes/hour at night and at weekends
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Access

Bus stops have been modified due to works on the Belle-Idée site :

  • Bus No. 34 : alight at «Petit-Bel-Air», «Belle-Idée-Réception», «Belle-Idée Centre», «Hôpital Trois-Chêne»
  • Bus No. 1, 9, 31 and 38 : alight at «Petit-Bel-Air»

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Timetables and itineraries

Reception

Monday to Sunday 24/7

Visits

Monday to Sunday 8 am to 8 pm (exceptions may apply)
 

 

 

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Restaurant

Restaurant L’Étang, Monday to Friday 9 am to 5 pm (weekends and public holidays: restaurant at the Trois-Chêne Hospital)

Smoking area

Several smoking shelters are available on the estate.

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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.

Your hospital admission

Welcome

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Whatever scheme covers your admission, a nurse will welcome you, guide you and will inform Aubier admissions, 24/7, tel +41 22 305 43 33.

A doctor will evaluate your needs and propose appropriate treatment as soon as you are admitted. The medical and care team will draw up a care plan for your stay in hospital. This may be reviewed at any time at your request or depending on the development of your clinical condition.

Admission

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Swiss law and Geneva law provide for several admission methods for psychiatry treatment :

  • ordinary admission
  • placement for assistance purposes prescribed by a doctor
  • placement for assistance purposes prescribed by the Court of Protection of the Adult and the Child
  • hospitalization decreed by a criminal judicial authority.

In the event of a placement for assistance purposes or hospitalization decreed by a judicial authority, the doctor will inform you of the possibilities for appeal and will provide you with the corresponding legal texts.

Check your insurance policies

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If you do not live in the Canton of Geneva or if you are the beneficiary of supplementary insurance, international or foreign insurance, please contact the telephone number +41 22 305 41 33 to check that your hospital stay will be fully covered.

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CHECK-LIST

To register your admission you must submit :

  • the admission sheet from your psychiatrist
  • your insurance card or cover guarantee from your health insurance company
  • an identity document (passport, identity card, family record book or residence permit for foreigners living in Switzerland)
  • a financial deposit or proof of such a deposit if you do not have a full guarantee from a recognized insurance company or if the treatment is not covered by basic health insurance benefits (LAMal).

Your treatment

An information chart

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A chart is given to you by your referral nurse. This specifies important information about your stay in hospital. It includes the names of your designated doctors and nurses along with useful telephone numbers.

Transfers outside of the care unit

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In general terms and irrespective of the scheme under which you were admitted, any transfer outside of your unit must be notified in advance to your care team. Your doctor may also authorize you to move outside of the Belle-Idée estate if that forms part of your care program.

Your comfort

Mail

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To receive mail the sender must specify : Mr. or Mrs…, Unit X, with the following address :

HUG, Hôpital de psychiatrie
Chemin du Petit-Bel-Air 2
1226 Thônex

Green space

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The park around the Belle-Idée estate is a restful, shady space for hospital patients and their close friends and relatives.

Telephone

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If you would like to use a telephone, please contact a nurse so that one can be provided to you. Use of your mobile telephone is authorized.

Your rights

Your shared crisis plan

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This is the outcome of a shared decision-making process between you and your therapeutic referral personnel, with the role of each party being defined in advance of the crisis. The aim of the shared crisis plan is to identify the early warning signs and trigger factors of a crisis or relapse and specifies the strategies and resources to mobilize rapidly in the event of such a crisis along with the care and treatments to prioritize or avoid.

Freedom restricting measures

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During your hospitalization period and based on your clinical condition, in the event of a serious risk to yourself or others, the medical and care teams may be forced, if no other alternative is possible, to decide on measures to limit your freedom of movement. These measures respect the principle of proportionality and their duration is limited to the strict necessary minimum.

The medical and care team will support you throughout your period in hospital, including when such measures are put in place. The team is aware of their impact and will systematically offer you one or several discussions devoted to the events that led up to it and talk through your experience with you.

Support counselor

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The support counselor is available to everyone in hospital in the Department of Psychiatry. He or she will arrive after one single call and will respond to all the approaches or grievances relating to your hospitalization. These professionals are independent from the HUG and are appointed by the State of Geneva. They are therefore authorized to assert the exercise of your rights and meet the care teams with you. These support services are free-of-charge and anonymous.
Tel : +41 22 733 40 00

Your discharge

Ways to leave

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  • Ordinary admission
    Your hospital stay ceases on your request. If your attending doctor is of the opinion that your decision to leave is not appropriate, he or she will inform you of the risks incurred. Depending on your clinical condition, a retention measure or a placement for assistance purposes may be put in place by your doctor.
      
  • Placement for assistance purposes prescribed by a doctor
    The discharge decision is taken by your attending doctor when he or she is of the opinion that your state of health permits it. However, you may request your discharge at any time. The doctor must respond within 24 hours of your request or the request submitted by your close friends and relatives or by the person authorized to decide on your care on your behalf.
     
    If the doctor refuses you may appeal. This appeal is then transmitted immediately to the Court of Protection of the Adult and the Child for a decision.
     
  • Hospitalization decreed by a criminal judicial authority
    The discharge decision in this case is taken by the authority which decreed your placement.
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CHECK-LIST

Before you leave hospital, please make sure you have received the following :

  • a notification of discharge
  • a doctor’s sick-leave certificate (if necessary)
  • a card indicating your treatment
  • a prescription (if necessary)
  • a physiotherapy or domiciliary care prescription (if necessary)
  • a follow-up appointment with your attending physician.

Animals

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Animals are tolerated outside of the hospital units. However, they are prohibited inside the care units.

Cash machine

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The site has one BCGE cash dispenser.

Telephone booths

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Booths are available for use in some units and in the restaurant. Telephone cards are on sale at Reception. Your close and friends and relatives can contact you in the telephone booths between 8 am and 8 pm or via the nursing office.

Dental service

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A dental service is available to you for emergencies. A medical prescription is required.

Cash office

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The cash office situated on the ground floor of the administrative center ensures the deposit and withdrawal of francs from Monday to Friday from 9 am to 12 pm and from 1.30 pm to 4.30 pm.

Reception manages 24/7 all deposits and withdrawals of foreign currencies and valuables (keys, cards, jewels, etc.) which are stored in a safe for each patient.

Nicolas Bouvier Entertainment Center

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This is located in the Espace Abraham Joly opposite the administrative center. Open to cultural life and creativity, the Nicolas Bouvier Entertainment Center focuses on interpersonal exchanges and encounters in a space outside of the care environment.

Throughout the year it provides services such as daily newspapers, computers, table football and board games. Activities hosted by the educational team (lotteries, concerts, cosmetic treatments, etc.) are also offered on a monthly basis.

The center is open from Monday to Friday from 9 am to 12 pm and from 1 pm to 5 pm and on two Saturday mornings per month.
Tel : +41 22 305 55 67

Hairdressing

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Located by L’Étang restaurant a hair salon offers appointments on Tuesdays, Thursdays and Fridays from 9.30 am to 12 pm and from 1 pm to 5 pm. This service is at your expense.
Tel : +41 22 305 42 09

Mediation Unit

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Mediators can be contacted at +41 22 372 22 28 or via the email address hug.mediation@hcuge.ch. Meeting with appointment.

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INFO +
For more information, see the Mediation Unit website : www.hug.ch/en/mediation-unit.

Le Bistro’

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Located in the Abraham Joly building, le Bistro’ is open to everyone. It serves hot drinks, fresh fruit juices, pastries and home cooked dishes of the day and pancakes, all for low prices and prepared by individuals on reintegration programs.

Laundry

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The hospital will provide you with a gown intended for your care. Please remember to bring your own toilet bag, pyjamas or nightdress, dressing gown, slippers, which should preferably have backs - and any other items you may need.

Your personal clothes may be maintained by the hospital at a daily rate of CHF 6.50.

Podiatrist

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Please ask the care team if you want footcare.

Mail

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This located at the Administrative Centre, opposite the Espace Abraham Joly. The mail counter is open from 8.30 am to 9.30 am and from 1.30 pm to 2 pm. You can buy stamps there. Your stamped mail can also be given to the care team or placed in the yellow mail box in the Salève building.

Sport

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The Psychiatric Hospital has an equipment room in a lovely bright space. You can go there every Thursday for group sports from your unit or during the fitness workshops proposed by the Sport Health Inclusion Network. A vita and disc golf course also give you the chance to exercise in the fresh air.

Forbidden substances

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Alcohol, cannabis and other illegal substances are prohibited in the units and on the site. The HUG does not tolerate them and reserves the right to issue a criminal proceedings against offenders.

Mobile telephone

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Ask the care team in your unit about use. Use of mobile telephone must not interfere with any care provision nor disturb other patients. Use is restricted to communications. It is forbidden to take photos or make recordings.

Visiting hours

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Your close friends and relatives may visit you every day from 8 am to 8 pm. However, depending on your state of health, specific hours may be agreed between the care team and your close friends and relatives. Children are not authorized to access the care units. However, the care team may make a meeting space available to you so you can see them.

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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.

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Last update : 18/06/2024