Located in the heart of the Belle-Idée estate, Hôpital des Trois-Chêne welcomes people whose state of health requires hospitalization for acute geriatric care or rehabilitation treatment. The hospital has a state-of-the-art radiology unit (technical radiology platform) and emergency structures that can receive patients aged 75 and over, apart from life-threatening emergencies.
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Guide du patient aux HUG
Hôpital des Trois-Chêne
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Adress
Trois-Chêne Hospital
Chemin du Pont-Bochet 3 /
Route de Mon-Idée
1226 ThônexTel : +41 22 305 61 11
Parking
- 1 franc/hour from 8 am to 6 pm from Monday to Friday
- 50 centimes/hour at night and at weekends
There are free car parking spaces for people with disabilities. Ring the intercom at the barrier (the spaces are behind the building).
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Access
Bus stops have been modified due to works on the Belle-Idée site :
- Bus No. 1, alight at «Hôpital Trois-Chêne»
Reception
Monday to Friday 24/7
Geriatric emergencies
7 days a week from 8 am to 7 pm
Visits
Monday to Sunday 8 am to 8 pm (exceptions may apply)
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Restaurant
Restaurant Grand Bleu, Monday from 9 am to 5 pm
Smoking area / Shop
A smoking shelter is available in the yard.
Slippers with backs are on sale at Reception.
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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.
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To find out more about medical care, visit the Department of Rehabilitation and Geriatrics page (FR).
Your hospital admission
Check your insurance policies
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If you do not live in the Canton of Geneva or if you are the beneficiary of supplementary insurance, international or foreign insurance, please contact the telephone number +41 79 553 81 76 to check that your hospital stay will be fully covered.
Medical documents
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Remember to bring with you all medical documents that can facilitate your treatment and avoid unnecessary examinations (x-rays, prescriptions, list of medication, etc).
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CHECK-LIST
To register you must submit :
- insurance card or cover guarantee from your health insurance fund or insurance company
- an identity document (passport, identity card, family record book or residence permit for foreigners living in Switzerland)
- if admitted following an accident: the health insurer’s decision, quoting the claim number
- the decision of the statutory Invalidity Insurance, if this is the reason for your admission to hospital
- a financial deposit or proof of such a deposit if you do not have a full guarantee from a recognized insurance company or if the treatment is not covered by basic health insurance benefits (LAMal)
- if your hospital stay is taking place in semi-private room, a guarantee request to your insurance company is submitted by the administrative service. You must however sign an administrative consent form.
Your comfort
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To receive mail the sender must specify : Mr. or Mrs…, Unit X, with the following address :
HUG, Hôpital des Trois-Chêne
Chemin du Pont-Bochet 3 / Route de Mon-Idée
1226 Thônex
Green space
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The park around the Belle-Idée estate is a restful, shady space for hospital patients, close friends and relatives.
Telephone
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If you would like to use a telephone, please contact a nurse so that one can be provided to you. A telephone bill will be sent to you. If you wish, you can also make a prepayment before activating your line. In this case, if the credit balance used is less than the advance payment, the difference will not be refunded to you. If you overrun your prepayment, you will be invoiced at your home address.
Your discharge
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CHECK-LIST
Before you leave hospital, please make sure you have received the following :
- a notification of discharge
- a card indicating your treatment
- a prescription (if necessary)
- a physiotherapy or domiciliary care prescription (if necessary)
- a follow-up appointment with your general practitioner or at the hospital.
Entertainment
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A range of activities are available including internet access, library and loans of books, celebrations, and one-off sales of handicrafts.
Animals
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Animals on a lead are only tolerated in Reception, the restaurant and the park.
Cash machine
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The site has one BCGE cash dispenser.
Cash office
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The cash office for the deposit and withdrawal of valuables is open from Monday to Friday from 9 am to 12 pm and from 1.30 pm to 4.30 pm. At weekends Reception may return a small sum of money to you but no other valuables.
Religious services
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In principle there is a mass on the 3rd Sunday of the month and a worship on the 1st Sunday of the month. The timings are displayed in each unit and sent to the offices of the care teams. Spiritual or religious support may be organized with the chaplains.
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For more information, see the Chaplaincies website: www.hug.ch/en/chaplaincies
Hairdressing
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A hair salon located next to Reception offers hair appointments on Tuesdays, Wednesdays and Fridays from 9 am to 5 pm. Call +41 22 305 66 45. If you wish, a nurse can make an appointment for you. This service is at your expense.
Contemplation space
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Located near to Reception and open 24/7, you can use this space for private contemplation. It can provide you with prayer materials.
Mediation Unit
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Mediators can be contacted at +41 22 372 22 28 or via the email address hug.mediation@hcuge.ch. Meeting with appointment.
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For more information, see the Mediation Unit website : www.hug.ch/en/mediation-unit.
Newspapers
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Newspapers, sweet treats and various other items are for sale in Reception.
Laundry
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The hospital will provide you with a gown intended for your care. Please bring toiletry items, pyjamas or night shirt, dressing gown, slippers – preferably with backs – that you require and any other items you may need.
Your personal clothes may be maintained by the hospital at a daily rate of CHF 6.50.
Stamps and mail box
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Stamps are on sale at Reception. You can leave your items for posting here or place them in the yellow mail box situated next to the BCGE cash machine next to the «Grand Bleu» restaurant.
Visiting hours
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Close friends and relatives may visit any day between 8 am to 8 pm.
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In order to be able to carry out treatments in the best possible way,
we recommend that the public comes to the hospital from 10 am onwards.
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Download the Practical information of the Trois-Chêne Hospital in PDF format.
