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To attest to the quality and safety of its service, the HUG is engaged in a series of accreditation and certification procedures, whereby official external bodies recognize their expertise (accreditation) or compliance (certification) with regard to standards and criteria specific to its activities, services and quality management system.
Since 2012, Geneva University Hospitals have been running a program called QuaP®, for Patient-Oriented Quality. This concept, originally from the US, consists of encouraging the sharing of experience between managers and care unit teams. One Friday a month, senior healthcare and administrative staff, in pairs, meet the teams from care units.
The HUG has developed academic training courses for the benefit of its healthcare staff. A "CAS in quality and safety of care: operational aspects" is offered to all front-line staff; and a "DAS in quality and safety of care: managerial aspects" has been created for managers and teachers/researchers. These courses are also open to other institutions, and promote networking between professionals.
Training programs are open to all medical professionals and support the pursuit of quality at the HUG.
In 2015, Geneva University Hospitals joined the Quality Health Care Initiative, or Qualitätsmedizin Initiative (IQM). Founded in Germany in 2008, this association is made up of over 400 hospitals in Germany and Switzerland. Its aim is to strengthen the approach to continuous quality improvement and to facilitate the sharing of data and practices between partner organizations. It is based on three principles:
A new quality and safety commission was created in November 2016.
Its role is to:
Assessing the quality of a hospital's services is not easy. To achieve objective measurements, the Federal Office of Public Health (FOPH) and the National Association for Quality Development in Hospitals and Clinics (ANQ) have developed a series of indicators covering acute care, rehabilitation and psychiatry.
Acute care currently has the most positive indicators, notably in terms of: