Academic support | Accommodation for parents | Activities | Cash dispensers | Cybermenthalo | Domiciliary care | Feeding bottles | Garden | Getting ready to go home | Meals | Pain | Personal effects | Regular information | Rooms | Telephone booths | The family, our partner! | "Tom Pouce" crèche | Videoconferencing | Visits | Your child’s admission
The Children’s Hospital treats children from birth to age 16 for all conditions. It also comprises child
psychiatric units which treat young people up to age 18. The Children's Hospital also has an emergency department.
Tram n° 12 and 18, alight at "Augustins"
Bus n° 35, alight at "Maternité-pédiatrie"
Bus n° 7, alight at "Pédiatrie"
Train Léman Express, alight "Gare Genève-Champel", with direct access to "avenue de la Roseraie"
Info, timetables and trip planner
Two covered car parks, accessible for people with reduced mobility, are at your disposal 24 hours a day and 7 days a week
H-Cluse, access by boulevard de la Cluse
H-Lombard, access via Lombard Street
Monday to Friday: 6.45 am - 8 pm
Weekends and Public Holidays: 8 am - 8 pm
Parents may visit at any time.
For other visitors: 12 noon - 8 pm
Monday to Friday: 7.30 am - 6.30 pm
Week-ends and Public Holidays: 8 am - 10 am and 10.50 am - 4 pm
Accommodation for parents
By arrangement with the healthcare team, you can stay overnight in your child’s room (one person only) on a camp bed or armchair, according to availability. For parents or relatives from outside Geneva, the Ronald McDonald Children’s Foundation provides temporary accommodation near the Children’s Hospital. There is a charge of CHF 15 or 20 to stay in either of its two houses. 022 372 86 01 www.ronaldmcdonald-house.ch
Even in hospital, there’s never a dull moment for your child! Organized play activities include a creative workshop, introduction to music and a visit from the “Hopiclowns”. Volunteers are regularly on hand to suggest games. Books
and films may be be borrowed. And there is also access to computers. The care team will be happy to advise.
“Cybermenthalo” is a multimedia area where your child can chat, answer e-mails or simply have fun playing on games consoles or computers. Located on the first floor, Cybermenthalo is open Monday to Friday from 2.30 to 5.30
pm. A playleader is in attendance.
You may receive domiciliary care and assistance for your child or household. Social workers or specialist nurses will help you with the formalities, which depend on where you live (Geneva, nearby areas of France, etc.).
The garden is open from 8 am to 8 pm. This peaceful area is full of games for children, teenagers and parents, and there is a fitness zone that is open to all. It has quiet areas and reading corners. Table-tennis bats and balls are available from Reception. The garden and terrace are no-smoking areas.
Getting ready to go home
Interviews are scheduled throughout the stay to prepare for your child’s return home and provide advice, or to teach you simple care that you can administer yourself (e.g., dressings).
Pain relief is a priority. The healthcare staff take particular care to detect pain, measure it on a special scale, take preventive measures before certain treatments, treat it and reassess it. Palliative care specialists will also listen to and answer your questions.
The Children’s Hospital supplies bathroom linen, nappies and pyjamas. But you do have to bring your child’s personal effects (toothbrush, slippers, comforter, dummy etc.).
The doctor looking after your child will inform you of the diagnosis, possible treatments and their pros and cons, available alternatives, possible risks etc. Do not hesitate to ask the doctor your questions. Your child will also be informed of the examination and action necessary for his or her condition, according to age and ability to understand.
Telephone booths are at your disposal near the entrance hall. Telephone cards are on sale at Reception.
The family, our partner!
To determine your child’s treatment and care plan, the allocated nurse will arrange with the doctor to meet you, to get to know your child better and find out more about his or her character and habits. She will explain the treatment planned to improve your child’s health. This information is noted in your child’s personal file, so that the other professionals involved in the treatment are aware of it.
"Tom Pouce" crèche
While you spend time at your child’s bedside, brothers and sisters can spend their time at our “Tom Pouce” (Tom Thumb) crèche in Maternity (bd de la Cluse 30, level 0). The crèche is open Monday to Friday, from 8.30 am to 12 noon and 1 to 5 pm. Depending on the available resources, it welcomes children aged 18 months to 10 years for a maximum period of three hours. 022 372 43 99
If your newborn child is in the Special Care Baby Unit or intensive paediatric care while you are in the recovery room, a unit or at home, you can see your child via our videoconferencing system. The aim is to help you through the time of separation.
Parents may visit at any time. Some restrictions may apply to visits by siblings or other children. The medical and healthcare team will give you further information. Depending on your child’s state of health, no more than two visitors at a time are allowed per room. Visiting hours are from 12 noon to 8 pm daily.
Your child’s admission
Except in an emergency, a child’s legal representative or a court of law must arrange admission for a patient who is a minor. The admission file must contain the particulars of the persons exercising parental authority or, failing this, of the legal representatives appointed by the Court of protection for adults and children.
To confirm the arrival of your child, please report to the Admissions Section in the entrance hall. This will administer your child’s admission and brief you on the rules relating to his or her stay. The office is open from 6.45 am to 6 pm, Monday to Friday. Outside those hours, please go straight to the Emergency Department.
If your child has private or semi-private health insurance, please inform the admissions staff.
To proceed with registration, please produce the following:
- referral letter from your child’s general practitioner or from a HUG doctor
- your child’s identity document (or your family record book)
- and your child’s health insurance card.
Your child is sick
Temperature of 40ºC? Difficulty breathing? Spots everywhere?
Answers available at monenfantestmalade.ch (FR)